ISS and the Town of Spencer Case Study


Many small and medium sized cities in the U.S. present a promise of a sense of belonging, shorter commute times, beautiful geography, quality education and work-life balance, and nowhere is that more true than in central Massachusetts, with its quaint and attractive towns that have some of the oldest architecture and appear to have come from a Norman Rockwell painting.

In some of these picture-perfect towns, people are returning to their roots, according to recent research. University of Minnesota’s Ben Winchester has discovered that, while young high school graduates do leave small towns for big cities, others, in their thirties, forties and fifties are making a return.

One municipality in central Massachusetts is embracing the benefits of its smaller community while also welcoming back residents and encouraging new businesses, in addition to ensuring their safety.

As the town has grown through the years, safety and security has become more important. A constant stream of consumers and visitors are vital for the success of restaurants and local businesses, and video surveillance and video storage is an essential security tool to keep residents and visitors safe and the town thriving.

Technological advances in video surveillance and storage have created highly efficient systems with more effective image capture, analysis and storage. Police and first responders across the U.S. are increasingly being equipped with video cameras that can accurately and effectively allow for surveillance of key areas with the ability to retain video now often involve longer archiving periods than was once mandated.


The police department building and fire department building are located in the downtown area, on Main Street, and are connected via a parking lot. Both departments have long employed a video surveillance system to monitor indoor and outdoor areas, such as the apparatus garage that house the fire trucks, a training room and a break room in the fire department; the police chief’s office, four jail cells, an interview room, an evidence room and storage room in the police department. The analog video surveillance system that was used in both departments had not only outgrown both department’s needs, but also failed to work. The police chief and fire chief wanted an IP surveillance system that provided as much coverage as possible with the smallest number of security cameras, that was expandable, offered 1080p high resolution, and provided video storage for 30 to 60 days. In addition, future plans called for video surveillance of a local park and a water treatment plant.

The Solution

They contacted Intelligent Security Systems (ISS), a leading developer of security surveillance and control systems for networked digital video and audio recording, video image pattern processing and digital data transmission.

Using the ISS SecurOS™ Enterprise system and Bosch IP security cameras, Chris Gingras of MGN & Associates and a manufacturer’s representative firm for ISS for the New England area of the U.S., designed and implemented a new security video surveillance and storage system that can be integrated with access control systems, fire and life safety, and can be compatible with virtually any third-party security equipment.

At the fire department, Gingras installed three Bosch DINION IP starlight (day/night) 6000i IR bullet cameras; three Bosch FLEXIDOME IP 5000i IR outdoor dome cameras; and three Bosch FLEXIDOME IP indoor dome cameras.

The Bosch outdoor DINION IP bullet, starlight (day/night) cameras are a true day/night camera, offering excellent performance, day or night. The built-in infrared LEDs provides nighttime monitoring with 196 feet viewing distance in darkness. The Bosch indoor cameras use Intelligent Dynamic Noise Reduction that actively analyzes the contents of a scene and reduces noise artifacts accordingly. The low-noise image and H.265 compression technology provide clear images while reducing bandwidth and storage, which was a major requirement for the Fire Department.

At the police station, indoors and outdoors, Gringas used 24 Bosch DINION IP bullet starlight and Bosch FLEXIDOME IP dome cameras that provide excellent performance with high-definition HD images. There are 10 cameras installed outside the police station and 14 within key indoor areas. All cameras come equipped with built-in video analytics as a standard, which provides intelligence and helps to improve security.

The SecurOS™ Premium VMS solution was perfect for both stations, as it can manage and monitor supports projects of up to 20 servers; includes analytics such as license plate recognition that the police department is considering for the future; integrates easily with third-party systems; and can assist the fire department with future plans for a mobile and web app to monitor the Bosch cameras remotely. The SecurOS™ Premium VMS solution also allows the police department to move away from using an outdated and inefficient VMS tape to view and examine stored video.

Also helping the police station with storage requirements is a Vigitron network switch that allows a higher power budget to power multiple cameras without sacrificing on storage or video quality issues. In the past, the police station was able to store video for less than 30 days. Today, it’s able to store video for up to 45 days.

“We believe that we came up with a good solution that will allow both departments access to high-quality video without sacrificing on storage space,” Gingras said.

The Benefits

Across the U.S., small and medium size towns are an important element that perform several essential functions, including providers of services, goods and employment to their own population and that of their surrounding rural region, in addition to home for millions of citizens.

By upgrading their video surveillance system using the ISS SecurOS™ Premium VMS solution and Bosch IP high-definition indoor and outdoor intelligent security cameras, this town’s police department and fire department now can understand and mitigate potential security risks before they get in or out of the front doors.

Gingras added, “This town places the safety and security of its residents and tourists as its foremost priority. A proactive approach to security combined with the power and accuracy of the security solution provides a level of security protection that we are proud to deliver.”